Terms of service

Introduction

Eligibility

• You must be at least 18 years old and have legal capacity to enter into a binding contract.
• All information provided must be accurate, current, and complete.

Product Descriptions and Pricing

• We strive to accurately describe products, but do not guarantee descriptions, prices, or content are error-free. We reserve the right to correct errors or update information without prior notice.
• Prices are in USD (U.S. dollars), excluding taxes, shipping, or fees unless stated. Total costs include product price, applicable taxes, and shipping/handling charges.

Orders and Payment

• Placing an order is an offer to purchase. We confirm orders via email, and a contract is formed when we send the order confirmation.
• We accept payment methods listed on the Website. By providing payment information, you warrant authorization to use the method and confirm its accuracy.

Shipping and Delivery

• We aim to deliver products within the estimated times stated on the Website. Delivery times are estimates, and we are not liable for delays caused by carriers, customs, or other uncontrollable factors.
• Risk of loss and title pass to you when products are delivered to the shipping carrier. If an order is refused or returned due to incorrect address information provided by you, you will bear additional shipping costs, which may be deducted from refunds.

Returns and Refunds

• Full details are in our Returns and Refunds Policy, incorporated by reference here. Key points:
  • Damaged Items: Contact us at [email protected] within 7 days of receipt and provide photos to expedite processing. We will replace or refund.
  • General Returns: Cancel within 14 days of order and return items in original, resalable packaging within an additional 14 days.
  • Personalized Items: Non-returnable unless damaged upon arrival.
  • Restocking Fees: For mishandled or improperly packaged returns, we may charge a 30% restocking fee (appeal process available via [email protected] within 7 business days).
  • Refund Processing: Completed within 7 days of receiving eligible returns.

Privacy Policy

• Your privacy is important. View our Privacy Policy for how we collect, use, and protect your personal information, including data retention, international transfers, and cookie practices.

Intellectual Property

• All Website content (text, graphics, logos, images, software) is owned by dunsea or its licensors, protected by copyright and trademark laws. Unauthorized use, reproduction, or modification is prohibited.
• The dunsea name, logo, and slogans are trademarks. Do not use them without written consent.

User Conduct

• Use the Website in compliance with laws. Do not engage in illegal activities, interfere with site operation, or attempt unauthorized access to accounts or systems.
• Maintain confidentiality of your account information and assume responsibility for all activities under your account.

Limitation of Liability

• To the extent permitted by law, dunsea and its affiliates will not be liable for indirect, incidental, special, or consequential damages (e.g., loss of profits, data).
• Our total liability for all claims arising from these Terms shall not exceed the total amount you paid for the relevant products in the six months preceding the claim.

Termination

• We may terminate or suspend your access at our discretion, without notice, for violating these Terms.
• Upon termination, cease use of the Website and destroy any downloaded materials.

Governing Law and Dispute Resolution

• These Terms are governed by the laws of the State of Florida, USA, excluding conflict of laws provisions.
• Disputes shall first be resolved through negotiation. If unsuccessful, submit to the exclusive jurisdiction of the courts in Sarasota, Florida, USA.

Changes to the Terms

• We may update these Terms. Revised versions will be posted on the Website with an updated "Last Updated" date. Your continued use after posting constitutes acceptance of the changes.

Contact Us

• Email: [email protected]
• Phone: +1 (941) 210-8092
• Address: 614 N Jefferson Ave #27, Sarasota, FL 34237, USA
• Customer Service Hours: 9:00 AM–6:00 PM (EST), Monday–Friday